Thursday, November 28, 2019

Australia Macroeconomy Policies 2009

Australia Macroeconomy Policies 2009 Free Online Research Papers Australian governments over precedent decades have conventionally aimed towards including triangular objectives of financial growth, domestic poise, and external poise within framework of single economy. (DORNBUSCH, Rudiger, 2006) Collectively, these trio set of objectives aim towards sustaining nationalized financial growth while retaining inferior inflation as well as limiting the mass of overseas debts and liabilities. Several researches conducted in concerned field have revealed that there is no consistency in level of economic growth though; it is influenced greatly by fluctuations of international business cycle. (DORNBUSCH, Rudiger, 2006) A governmental macroeconomic management is referred as an attempt to minimize the impact of international business fluctuations by controlling demand to facilitate sustained growth together with inferior inflation and unemployment. (BLINDER, Alan S., 2008) The macroeconomic policies, owing to influenced-by-demand nature, cannot be exercised exclusively and thus, are utilized in combination with supply side swaying microeconomic reforms. (BERNANKE, Ben, 2007) Conventionally, the fiscal policies are frequently implemented by Australian government to enhance domestic savings and to control government public debt in order to maintain adequate levels of external aspects and stability together with providing openings for economic growth. (BERNANKE, Ben, 2007) This paper hereby emphasizes on exhibiting current macroeconomic policy settings currently being applied in Australia in addition with suitable policies in the context of expectations regarding economic growth, unemployment, inflation and trade over the next year. 2. Macroeconomic Policies In influencing demand with and economy, the government uses the two instruments of fiscal and monetary policy. 2.1 Fiscal Policies â€Å"Fiscal policy† is the utilization of governmental expenditures together with taxation to sway the financial system of country. (SUESCÚN, Rodrigo, 2007) Usually governments execute fiscal policies to endorse sturdy and sustainable economic growth and diminish poverty. The function and aims of fiscal policy have achieved eminence in contemporary crisis as governments have intervened in markets to shore up economy, augment growth, and alleviate the impact of global financial crisis on susceptible groups. Governments unswervingly and obliquely sway the way possessions are utilized in an economy. (SUESCÚN, Rodrigo, 2007) Given below is a fundamental equation that demonstrates the way in which national income accounting works: â€Å"GDP = C + I + G + NX† In above equation GDP denotes gross domestic product i.e. the value of all final merchandise and services produced in economy. Whereas, C, I, G, NX denotes private consumption, private investment, procurement of goods and services by governmental agencies and net exports during a fiscal year i.e. amount of exports minus imports, respectively. (BARTOLOTTI, Leo N., 2006) The above equation contributes towards development of understanding that governments surely affects GDP by unswervingly controlling G and influences C, I and NX indirectly via modifications in taxes, transfers and expenditures. (BARTOLOTTI, Leo N., 2006) To attain short term goals, government’s centers their attention on macroeconomic steadiness for instance, motivating an ill economy, struggling with mounting inflation, or aiding to decrease external susceptibility on the other hand, to attain long term goals, the main intention is to cultivate sustainable intensification or decrease poverty with measures on the supply-side to progress infrastructure or edification. (BLINDER, Alan S., 2008) Though, these goals are generally common across nations, but their relative significance diverges depends on circumstances of a nation. (BARTOLOTTI, Leo N., 2006) In case of Australia, its current financial position is stabilized by both, internationally as well as historically. Via implementing correct fiscal policies Australian government had gained success in writing off its net debt and has continued its voyage towards strengthening the country’s balance sheet by issuing budget surpluses and gathered fiscal assets to future funds. According to â€Å"intergenerational report† issued in year 2007 by Australian treasury demonstrates that in long term, the intergenerational financial pressures pose unremitting challenges to be faced by governmental finances. (www.treasury.gov.au) The reports also projects that by the fiscal year 2046-47, the governmental expenditure is assumed to exceed income by approximately 3.5 % of GDP. Owing to these assumptions by Australian treasury, the government has commenced strengthening its balance sheet by generating assets in future funds to counterbalance the liabilities owed to former as well as current public sector employees. (www.treasury.gov.au) Source: Australian treasury projections 2.2 Monetary Policies In accordance with the provisions made by legislation of â€Å"Australia’s Reserve Bank Act†, the main goals of Australia central bank is to maintain the stabilization of national currency, economical prosperity, wellbeing of citizens and implementation of essential measures to avert joblessness. (KENYON, Peter D., 1995) The provisions made in above said act makes necessary for RBA to present a report annually to treasury department and to parliament, through which it gets public. (KENYON, Peter D., 1995) As per the statement issued by RBA on monetary policy in Feb, 2008, it is revealed that the despite of tremendous slowdown in worldwide financial markets, Australian economic condition all through out in recent years had demonstrated great results in addition with elevated levels of inflation owing to the constant domestic demand. (www.rba.gov.au) Together with utilization of fiscal policies, monetary policy also comprises measures implanted by RBA to manipulate the cost availability of liquidity and credit with in Australian economy. In order to achieve internal balance RBA sways the level of interest rates using nationalized market operations like selling and procuring of governmental bonds, rectifying scarcity or excess of funds in short term liquidity market. (www.rba.gov.au) The report further states that the fiscal accounts of Australia in preceding year had exhibited economic growth of four percent over year with raise in nationalized demand by five and a half percent which is undoubtedly more than trend growth within economy’s yielding capacity. (www.rba.gov.au) Due to the counter balancing approach of RBA, there has been augmented growth in consumer growth which is being driven by the intensification of household incomes which further demonstrates the elevating levels of employment and actual wages together with decreasing income taxes. (PUBLISHING OECD PUBLISHING, 2008) According to economic indicators, it is revealed that this raising trend of nationalized demand had sustained its pace till quarter ended in December; however the speed of production growth had moderately slowed down as most of consumer demands were met by imports. In the midst of consumer demand still mounting robustly post elongated duration of development, there have been unrelenting signals that industrious capability is over lengthened backed up by a number of commercial surveys that indicates both elevated rates of industrious capability consumption and soaring levels of labor insufficiency. (OECD, 2009) Over the route of the trade cycle, it is anticipated that Reserve Bank of Australia, in the coming future will emphasize on tightening and loosening of monetary policy to prevent inflation dropping over its tow to three percent approximate target range. (www.rba.gov.au) However, according to researches conducted in concerned field by economists demonstrates that to maintain economic stabilization, the Reserve Bank of Australia should manipulate the rate of exchange devoid of modifying current stance of monetary policy. (www.rba.gov.au) This ought to be achieved via procurement and selling of bonds equal to amount of Australian dollar traded over time to maintain liquidity stabilization. (www.rba.gov.au) 3. Impact of Macroeconomic Policies on Inflation, Unemployment, Commercial Expenditure and Economic Growth Australian macroeconomic policies had witnessed a great accomplishment in maintaining the growth of inflation within its pre-specified goals, with the existing rate of price rises, as deliberates through the â€Å"CPI,† at 2.6%, i.e. inside the set range of Reserve Bank of Australia. (VINEY, Christopher, 2009) The RBA’s preventative approach towards aiming monetary policy to hoist the liquidity rate from 3.00 % to 3.25 % would make certain that inflation would not drop more than its target range. (VINEY, Christopher, 2009) Source: Australian treasury projections With regard to unemployment, the sluggish rate of economic growth of early 90’s mid 90’s leaded to high rate of joblessness in country i.e. on an average of 8.5 % though, via implementation of current macroeconomic policies the economic growth of Australia began to gain its lost pace in fiscal year 1998-99 (VINEY, Christopher, 2009) and since then, the rate of unemployment in country had dropped down to the current level of 5.8 % which is at its lowest in past thirty three years. (VINEY, Christopher, 2009) Even though, triumphant macroeconomic policies substantially decrease recurring unemployment, these policies are observed to slightly effect structural side of unemployment thus, consequences in supply-side micro reforms. Nationally, the economy had continued to demonstrate extensive flexibility in the countenance of what has been a very complex global environment. (www.rba.gov.au) The Dec and Mar quarter GDP data, in combination with other data signals on economy, implies that industrious output constricted only discreetly around the ending of last fiscal year, evaluated with retrenchments experienced in most of the other nations. 4. Conclusion It is evident that the macroeconomic policies exercised by Australian central bank as well as government had proved to be victorious in limiting negative influences of demand, but on other hand, these policies are also recorded to have petite impact on the infrastructural issues of Australia. (HART, Jeffrey A., 2009) Due to the state of recession in global markets, the results anticipated in 2008 statement of Reserve bank of Australia were not met but the current monetary and fiscal policies has managed to achieve some of it. (OECD, 2009) Several economists had indicated that as policies post implementation takes at least six to eighteen months to be fully effective to feed through end user and commercial behavior, the current steps taken by RBA will strengthens the business investments, end user spending and will boost the employment rate in country. (www.treasury.gov.au) The present lack of apprehension over the CAD at the moment efficiently eradicates the â€Å"Barrier† to economy growth, facilitating elevated rates of expansion more than rate of 3.75% 4%, placing Australia on the right track toward maximizing economic sustainability. (www.rba.gov.au) This paper hereby had present knowledge on key fiscal as well as monetary policies exercised by Australian central bank to attain a stable and unremittingly improving economy. 5. Bibliography BARTOLOTTI, Leo N. 2006. Inflation, fiscal policy and central banks. Nova Publishers. BERNANKE, Ben. 2007. Principles of macroeconomics. McGraw-Hill/Irwin. BLINDER, Alan S. 2008. Macroeconomics: Principles and Policy. Cengage Learning. DORNBUSCH, Rudiger. 2006. Macroeconomics. McGraw-Hill Australia. HART, Jeffrey A. 2009. The Politics of International Economic Relations. Cengage Learning. KENYON, Peter D. 1995. Monetary policy in Australia: an introduction. Dept. of Economics Murdoch University. OECD. 2009. Economic Policy Reforms: Going for Growth 2009. OECD Publishing. PUBLISHING OECD PUBLISHING. 2008. OECD Economic Surveys: Australia 2008, Issue 18. OECD Publishing. SUESCÚN, Rodrigo. 2007. â€Å"Fiscal policy, stabilization, and growth: prudence or abstinence?† World Bank Publications. VINEY, Christopher. 2009. Mcgraths financial institutions, instruments and markets. McGraw-Hill Australia. www.rba.gov.au. [online]. www.treasury.gov.au. [online]. Research Papers on Australia Macroeconomy Policies 2009PETSTEL analysis of IndiaDefinition of Export QuotasTwilight of the UAWInfluences of Socio-Economic Status of Married MalesRelationship between Media Coverage and Social andAppeasement Policy Towards the Outbreak of World War 2The Effects of Illegal ImmigrationThe Project Managment Office SystemNever Been Kicked Out of a Place This NiceOpen Architechture a white paper

Sunday, November 24, 2019

Essay Analysis of George Orwells A Hanging

Essay Analysis of George Orwells A Hanging This assignment offers guidelines on how to compose  a  critical analysis of A Hanging, a classic narrative essay by George Orwell. Preparation Carefully read George Orwells narrative essay A Hanging. Then, to test your understanding of the essay, take our multiple-choice reading quiz. (When youre done, be sure to compare your answers with those that follow the quiz.) Finally, reread Orwells essay, jotting down any thoughts or questions that come to mind. Composition Following the guidelines below, compose a soundly supported critical essay of about 500 to 600 words on George Orwells essay A Hanging. First, consider this brief commentary on the purpose of Orwells essay: A Hanging is not a polemical work. Orwells essay is intended to express by example what it means to destroy a healthy, conscious man. The reader never finds out what crime was committed by the condemned man, and the narrative isnt primarily concerned with providing an abstract argument regarding the death penalty. Instead, through action, description, and dialogue, Orwell focuses on a single event that illustrates the mystery, the unspeakable wrongness, of cutting a life short when it is in full tide. Now, with this observation in mind (an observation that you should feel free to either agree with or disagree with), identify, illustrate, and discuss the key elements in Orwells essay that contribute to its dominant theme. Tips Keep in mind that youre composing your critical analysis for someone who has already read A Hanging. That means you dont need to summarize the essay. Be sure, however, to support all your observations with specific references to Orwells text. As a general rule, keep quotations brief. Never drop a quotation into your paper without commenting on the significance of that quotation. To develop material for your body paragraphs, draw on your reading notes and on points suggested by the multiple-choice quiz questions. Consider, in particular, the importance of point of view, setting, and the roles served by particular characters (or character types). Revision and Editing After completing a first or second draft, rewrite your composition. Be sure to read your work aloud when you revise, edit, and proofread. You may hear problems in your writing that you cant see.

Thursday, November 21, 2019

Advanced Finance Essay Example | Topics and Well Written Essays - 500 words

Advanced Finance - Essay Example Particularly, the returns on the shares went above the UK Index from March 9th until April 8th, hence making significant returns from the investments. Sentiments indicate that the rise of AstraZeneca shares in market have been on the rise due to the improved pipeline, while other reason contributing to the rise being the approach of Pfizer in supporting the share price (Stephens, 2014). Another portfolio that made huge returns in the market through the gaming period was British American Tobacco (BATS) LN shares. The total returns from the entire game were 4.033, with the BATS LN Equity performing best from early February to mid-March, with the rest of the gaming period comparing significantly with the UK FTSE 100 Index. The BP LN is another area with highest recorded returns of 7.626 through the entire gaming period. Its Equity performance was when compared to the UK FTSE 100 Index shows too much similarity, in that the shares graph is hand to hand with each other, while its performance curve also kept on rising until the end of the gaming period. The rise of BP shares is a mid some fears of the falling oil market prices. However, traders are citing on the issue of market takeover bid from the Royal Dutch Shell as being the reason behind the rise of BP shares (Routers London Business Daily, 2014). The next area of investments that created significant returns was the Imperial Tobacco Group (IMT) LN, whereby the total returns generated were 3.407. The performance IMT LN Equity index was comparing well with the UK FTSE 100 Index, with the IMT performance index rating higher than the UK FTSE 100 Index for most of the time. The reason behind the continuous rise of Imperial Tobacco Group shares could be due to the cost optimization program that delivers further incremental savings, just as predicted in the company’s 2014 end year financial statement (Hargreaves, 2015). Another area where the shares created significant returns through the gaming period was the BT

Wednesday, November 20, 2019

Explain your view of the role of television Essay

Explain your view of the role of television - Essay Example The primary purpose of television is entertainment and amusement. For many people, television replaces reading and theatre, movie and other forms of entertainment. The introduction of television into society seems to have an important effect on frequent hobbies and activities, according to research done in Great Britain in the early 1990s as television was being introduced into that country. An initial decrease in all activities, but most infrequent activities tended to "rebound" after the novelty of television wore off. Television has yet a different meaning to teenagers as its role is limited (Charlton 2001). Most adults watch television for entertainment and information -- and as a means of "unwinding" from a long day of work. The effect television has on adults is different than the effect it has on children, however, not only because they watch different kinds of programs but also because they have a different understanding of the world. Television has become our most powerful a nd pervasive mass medium. Virtually no home is without a TV, even if there is no telephone. Families watch television an average of seven hours a day. Television has rapidly permeated both our public and private spaces; as TV sets have multiplied inside the home, they have also moved into hospitals, train stations, airplanes, restaurants, and even parks and beaches. For instance, reality shows and soap operas are the main forms of home entertainment for millions of people (Signorielli & Bacue 1999). The most popular are the Castaway, Celebrity Wrestling, The Experiment, Hells Kitchen. Watching these programs, people rely on television for much of their information about the world. It has surpassed newspapers as the primary source of news for most UK viewers In national emergencies, TV is where people turn for information and reassurance. This dependency on television endows it with considerable power—to focus national attention on a single event, to make or

Monday, November 18, 2019

Art Music Essay Example | Topics and Well Written Essays - 750 words

Art Music - Essay Example g and best representative of the Renaissance period, Palestrina’s polyphonic music is pure, and the voicing is well balanced, smooth, beautifully harmonized and transparent in sound. On the other hand, Giovanni Gabrielli’s music lasted way past the Renaissance period; therefore, it was a little bit different from the compositions of the other composers of the renaissance period. Gabrielli meticulously employed the antiphone in his compositions, whereby, a group of instruments or choir could be heard on one side, and then a response would come from another group of instruments or musicians on another side. Gabrielli preferred composing sacred works, this music greatly influenced the development of the Baroque period, therefore, it is sensible to say that Palestrina’s music represents the Renaissance period better than Gabrielli’s music. The Baroque period of music is a period that allowed self-expression, formation of counterpoints, certain degrees of ornamentation and open forms. This period is classified between 1600 and1750; in this period, many musicians and composers came up with unique styles, forms and textures of musical. Although this period is known for its inconsistency, the music in this era shares the same genre, but the various pieces can sound very different. Comparing Johann Sebastian Bach (1685-1750) and Antonio Vivaldi (1678-1741), it is hard to choose which one of the two best represents the Baroque period, however, research shows that Bach’s keyboard virtuoso and brilliant composition culminated Baroque music. Antonio Vivaldi’s on the other hand, invented a form of music called ritornello, he wrote over 500 concertos. Nevertheless, his music lay undiscovered until the early twentieth century, this made Bach the highlight of the Baroque period. Vivaldi’s Four Seasons contains twelve concertos with distinct fast-slow-fast movements. The musicality of these sonnets is something to admire, but the Brandenburg Concerto No. 3 G in

Friday, November 15, 2019

Vietnam Banking Industry: Customer Satisfaction Analysis

Vietnam Banking Industry: Customer Satisfaction Analysis It can be said that Vietnam is on the way of dramatic development and integration in global economic. Since Vietnam has officially become a member of the World Trade Organization (WTO), besides the advantages and opportunities, there have been still many challenges that Vietnam has to overcome. In recent years, Vietnameses banks have achieved many important achievements in innovation have grown larger and stronger than previous time. However, compared to the world, Vietnam banking industry is still small, modest, and inadequate. Undoubtedly, compared to 10 years ago, Vietnam banking industry has really been a remarkable growth. Firstly, banking system has mobilized and provided a large amount of capital to the economy, estimated about 16-18% of annual GDP (Vietnam Head Department Statistic 2008), nearly 50% of social capital. Credit growth has been increased during the year and in 2008 which was estimate to be approximate 24% that is 19% higher than in 2007. The banking system has also contributed to growth, the development, and economic stability in recent years. Secondly, Vietnams banking system had a comprehensive renovation. Many legal documents have been issued comprehensively, the policies about banking activities has been completed and consistent with international practice. Moreover, the discrimination between types of domestic credit institutions and the foreign ones has been gradually eliminated. Banks as well as credit institution have been autonomous and self-responsible. Competitiveness of credi t institutions has been enhanced therefore banking market has been developing safely and effectively. Thirdly, monetary policies have been renovated and operating under market principles with international practice. The indirect operating tools that manage monetary policies have been formed and developed. Interest rate policy and exchange rate flexibility have been adopted by the market mechanism. Credit policies have been expanded and made innovation in the direction of fairness and equality for all economic sectors, business, and all residents. 1.2 Customer satisfaction management in Vietnam Banking Industry Competitive trends in quality of banking product and services on financial and monetary markets increasingly urged Vietnameses banks to renew and continue to have effective customer policies and strategies in order to compete fairly with foreign banks. Thus, Vietnameses banks have ability to overcome the challenges that have been forecasted to be very fierce in coming time. Customer satisfaction management can be considered as an important point in cultural enterprise and cultural care, implementation of banks strategies towards customers in the context of globalization. Undoubtedly, currently when the difference in quality, design of banking services as well as the competitiveness of the products itself is no longer critical among banks, the determined factor is the quality of customer service. Aware of the important of increase customer satisfaction, Vietnameses banks have established customer satisfaction management in order to evaluate customer satisfaction on their products and services. Therefore, banks can improve their operations as well as consolidate their images in customers eyes, and banks can increase sales, market share, and position in the market. 2. Bank management studies on BIDV, Hochiminh City branch (HCMC) 2.1 Performance of BIDV, HCMC branch Bank for Investment and Development of Vietnam has a short name is BIDV, was established under the Conference No.177/TTg dated on 26/04/1957 of Prime Minister of Socialist Republic of Vietnam. HCMC branch which is one of the largest scale branches in BIDV system, has estimated assets VND 10,000 billion (BIDV annual reports). HCMC branch has high business performance with ROA ratio always above 1%. There are 313 staffs classified into 4 blocks these are credit, customer services, block of units, and internal management. Founded in 1977, HCMC branch is always pioneer branch and dynamic in BIDV system in development new products and services based on applying modern technology and customer-oriented. Recently, BIDV HCMC branch has been successful in the role of focal bank in arrangement of syndicated loans, co-financed investor in large scale projects. HCMC branchs activities in recent years have been customer-oriented, creating the best conditions for customers to access and use bankin g services more effectively. BIDV is one of four state-owned commercial banks so it is quite easy to understand why customers have high level of trust for bank. Based on the result of survey and research done recently to measure customer satisfaction, reveal that generally bank has been successful in bringing satisfaction to customers through the provision of products and services. The level of customer satisfaction varies from agree to fully agree. The measurement of customer satisfaction is based on the quality of services, number of products and services, and the continuity of using the services. The quality of services brings satisfaction to customers, they use the most services provide to them and they seem to be happier to use more BIDVs services. This result confirms the criteria activities cooperate and succeed that BIDV has done for years. Thus, the bank has been successful in bringing satisfaction to customers through the provision of products and services. However, this is also pressure for the bank f or better improvement what they have achieved. Therefore, the bank should promote further efforts to preserve and bring the highest satisfaction to customers. 2.2 Purpose of the study Nowadays, in the competitive environment, customers are crucial survival of the bank. The banks which are paid attention, interest as well as loyalty of customers, will capture market shares and develop faster. Business strategic direction to customers is becoming the most important strategies of banks. How to give customers the best satisfaction is always the problem that banks try their best to fulfill. Therefore, research customer satisfaction in the bank is an important work that has to be done regularly and continuously in order to meet their needs. Since then, they can serve customers better and make customers always be satisfied when using banks products and services. This study is not out of this purpose which aims to enhance customer satisfactions for BIDV as well as increase the quality of products and services supplied by BIDV. 2.3 Significant of the study The study presents the evaluation of customer satisfactions on products and services provided by BIDV HCMC branch. Thus, bank has a comprehensive glance on the products and services they are supplying to customers. Bank should focuses on business development strategies as well as the quality of products and services. Obviously, if the service quality does not meet customers demand, the customers will no longer to use it. From the evaluation of customer satisfactions, bank can realize clearly their strengths and weaknesses. From there, they continue to promote strengths and overcome weaknesses in order to improve the quality of services, increase customer satisfaction. 2.4 Limitation of the study The study has a positive contribution to the bank in understanding customers and identifying their position in the market, however the study still has some certain limitations as follows: The study focuses on group business customers therefore it cannot be the overview of the entire customers transactions in BIDV HCMC branch. The study only considers about the time used and the number of banks transactions, it does not find out all customer satisfaction in the connection with trading enterprises, financial potential and cultural factors. The study only focuses on evaluation of customer satisfaction of HCMC branchs services so it cannot assess on customers in the city and other locations as well as potential customers who are not using banking services. Based on these findings, this study can be improved with variety customer group, larger number of samples, wider research scale. 3. Model relevant to study 3.1 Introduction of Servqual model Managers in banking industry are under increasing pressure to demonstrate that their services are customer focused and that continuous performance improvement is being delivered. Given the financial and resources constrains under which banks must manage it is essential that customer satisfaction are properly met and measured and that from the customer satisfactions, any gaps in services quality are indentified. This information the assists a manager in identified cost effective ways of closing services quality gaps and of prioritizing which gaps to focus on a critical decision given scare resources. This study involves the use of Servqual model (Parasuraman, 1988) which is a popular model of quality research of services and the most common application in the marketing research. According to Parasuraman, the quality of services cannot be determined vaguely but it depends on sense of belonging to customers for such services and this perception is considered by many factors. Servqual model is built based on the evaluation of quality of services, which is the comparison between the expected value, expectation, and the value customers perceived. Servqual model considers two main aspects of services quality as a result services and the process of services which are studied through 5 criteria reliability, responsiveness, tangibles, assurance, and the empathy. Figure 3.1 SERVQUAL MODEL Reliability Responsiveness Customer satisfaction Services quality Tangibles Assurance Sympathy Sources: International Journal of Business and Management 3.2 Elements of Servqual Model 3.2.1 Reliability Reliability shows the ability to provide services accurately, on time, and credibly. This requires consistency in the implementation of services and respects commitments as well as keeps promises to customers. In the banking sector, this criterion is measured by customers through the following elements. The bank performs the services right from the first time. Banking services are implemented at the time they promise. Banking transactions are done correctly. Banks staffs are always ready to serve customers. There are always banks counselors at the table to help the customers. Banks statements are submitted regularly and promptly. 3.2.2 Responsiveness This criterion measures the ability to solve the problem fast, deal with customers complaint effectively and the willing to help customers as well as meet the customers requirements. In other words, responsiveness is the feedback from banks to what customers want. Banks staffs are available to assist customers. Bank provides services rapid, on time. Bank responses positively to customers requirements. Banks hotline for customer services is 24/24. Bank tries to solve problems for customers. 3.2.3 Tangibles Tangibles are the images of the facilities, equipment, machines, attitude of staffs, materials, manuals, and information systems of the bank. General speaking, anything that customers can see by eyes and feel by senses can impact on tangible. The bank has adequate facilities. Bank has modern equipment and machinery. Banks staffs look professional and dressed. Bank arranges the transaction counters, tables, and shelves scientifically and conveniently for customers. 3.2.4 Assurance This element creates credibility and trust for customers, which is considered through professional services, excellent technical knowledge, attitude courtesy, and good communication skills, so that customers can believe in the quality of banks services. Banks staffs serve customers politely, and courteously. Transaction documents are clear and understandable. Banks staffs always provide necessary services information for customers. Banks staffs answer customers questions clearly and accurately. 3.2.5. Sympathy Sympathy is the caring, consideration, and the best preparation for customers, so that they can feel as guests of the bank and are always welcome at any times, anywhere. Human factors are the core of this success and the more caring the bank gives to customers, the more customer understanding increases. The sympathy of banks staffs for their customers are expressed as follows: Banks staffs notices the needs of each customer. Customers do not have to queue for a long time to be served. The bank has convenience location for customers to have transactions. Banks ATM systems are modern and ease to use. Banks staffs treat customers kindly. 3.3 Summary and limitation of previous research and findings Through journals I have examined, research issues about customer satisfaction can be classified into 3 main categories including factors influence on customer satisfaction, the measurement of customer satisfaction, and the impact of customer satisfaction on business 3.3.1 Research about factors influence on customer satisfaction The research investigates the relationship between services quality, overall customer satisfaction, and behavioral intention across public and banks. The findings indicate that services quality is significant determinant of customer satisfaction in banking industry (Monica Bedi, 2010; M.Jun and S.Cai, 2010). However, different dimensions of services quality were found to be statistical significant across public and banks. The study helps banks to redefine their corporate image to one that is customer-oriented and driven by service quality. Research limitation concern the potential for the data inaccuracies due to item misinterpretation or predisposition to certain responses on the part of the participant does exist (Bedi, 2010). Similarly, the sampled data is one limitation which was collected from one organization (M.Jun and S.Cai 2010). Although, the purchasing department serves a wide range of internal customers and is involved in various purchasing activities, the dataset is limited by the potential lack of generalisability. 3.3.2 Research about the measurement of customer satisfaction The research provides method to measure customer satisfaction based on assessing customer perception of services quality in services and retailing organization. One of the most popular model is Servqual (Parasuraman, 1988) is based on the perception gap between the received quality and the expected services quality, and has been adopted for explaining consumer perception of services quality. In addition, the availability of customer satisfaction data from national indices has also facilitated the examination of the factors associated with aggregate level customer satisfaction (M.Ogikubo et al, 2009). Besides, the research points out the limitation of the Servqual is that the evaluation of services quality evaluated based on the expectation performance gap derived from Parasuraman 1988 is insufficient because much of the empirical research supported performance based measures of services quality (K.Ravichandran, 2010). 3.3.3 Research about the impact of customer satisfaction on business The research presents that customer satisfaction has an important impact on business which is determined factor in customer loyalty as well as customer retention (Harkiranpal S., 2006). Moreover, the research provides an examination of satisfaction-retention relationship, and the development of more comprehensive view of the customers quality perception (Hennig Thurau and Klee, 1997). Customer satisfaction positively affects an organizations profitability. Satisfied customers form the foundation of any successful business as customer satisfaction leads to repeat purchase, brand loyalty as well as positive word of mouth (Hoyer and MacInnis, 2001). 4. Methodology for study 4.1 Research design These terms quantitative and qualitative are used widely to differentiate both data collection techniques and data analysis procedures. Quantitative is predominantly used as a synonym for any data collection techniques or data analysis procedures that generates or uses numerical data. In contrast, qualitative is used predominantly as a synonym for any data collection techniques or data analysis procedures that generates or uses non numerical data. Three types of quantitative studies these include experimental approach, cross-sectional designs, and survey method. Because of limited time to complete collecting primary data, survey is an optimal method to collect research information. When using survey will give more control over the research process and sampling is used it is possible to generate findings that are representative of the whole population at a lower cost than collecting the data for the whole population. 4.2 Data collection Data can be obtained from primary or secondary sources. Data can be collected in a variety of ways, in different settings and from different sources. Data collection methods include interviews, questionnaires, observation, and variety of other motivational techniques. Questionnaire is the best way to collect the data about customer satisfaction because making an appointment for personal interviews or telephone interviews is difficult, even though impossible. Beside the personal information and customer characteristic (open questions), questionnaire is designed including 33 properties (closed questions) that build up the characteristic of banking services. It is presented on scale from 1 to 7 points (from lowest satisfaction to highest satisfaction about the components of banking service). It will help quantify the opinion of customers who were invested and use the questionnaire to verify and analyze the multivariable date in the valuable the satisfaction of customers later. The custo mers are also suggested to evaluate their own overall satisfaction in last question by giving the scores. 4.3 Data analysis After collecting all the data, the process of analysis begins. To summarize and rearrange the data, several interrelated procedure are performed during the data analysis stage. For quantitative data analysis, statistical tools of Microsoft excel and analytical software SPSS are used for data input and analysis. The statistic results were presented by graphical form with detail description. 5. Conclusion Customer satisfaction is not only vital factor but also the target that all banks want to achieve. Along with the increasingly strong competitiveness in banking industry, learning about customer needs as well as the factors affecting customer satisfaction has become essential. Therefore, this study is useful in proposed policies, development strategies of banks. In the service sector in general and banking sector in particular, the role of the meeting customer needs has an important implication that derives from the interaction between banks and customers as well as the positive impact that banks have. More specifically, if banks bring their customers the high customer satisfaction, customers will continue to use their services, support new banks products or services, introduce the bank to other partners, and become loyal customers. From there, they are contributing to increase sales, market share, and position in the market that are the targets any bank wants to achieve. This study researches customer satisfaction with the products and services that banks provide to customers. This thesis is presented through the survey of customer satisfaction. Survey results are reliable input source to marketing strategies and opportunities to help banks better understand customer needs, customers evaluation of quality of banks services. Therefore, banks can improve their operations and enhance customer satisfaction more effectively.

Wednesday, November 13, 2019

Pros and Cons of Solitary Confinement Essay -- Prisons, Jail, Criminal

"Supermax" is short for "super-maximum security." It is a place designed to house violent prisoners or prisoners who might threaten the security of the guards or other prisoners. Some prisons that are not designed as supermax prisons have "control units" in which conditions are similar. The theory is that solitary confinement and sensory deprivation will bring about behavior modifications.   Ã‚  Ã‚  Ã‚  Ã‚  In general, Supermax prisoners are locked into small cells for approximately 23 hours a day. They have almost no contact with other human beings. There are no group activities: no work, no educational opportunities, no eating together, no sports, no getting together with other people for religious services, and no attempts at rehabilitation. There are no contact visits: prisoners sit behind a plexi glass window. Phone calls and visitation privileges are strictly limited. Books and magazines may be denied and pens are also restricted for the fact that it could be turned into a weapon. TV and radios may be prohibited or, if allowed, they would be controlled by guards.   Ã‚  Ã‚  Ã‚  Ã‚  Prisoners have little or no personal privacy. Guards monitor the inmates' movements by video cameras. Communication between prisoners and control booth officers is mostly through the vents. An officer at a control center may be able to monitor cells and corridors and control all doors electronically.   Ã‚  Ã‚  Ã‚  Ã‚  Typically, the cells have no windows. Lights are controlled by guards who may leave them on night and day. Fo...

Sunday, November 10, 2019

Book Review on Platoon Leader: A Memoir of Command in Combat

James R. McDonough once stated that his story is not a comprehensive documentation of the Vietnam War, but a mere account of an American platoon leader in battle. Lt. McDonough had, for a year after West Point, been situated in specialized training bases to be part of an airborne brigade. And as he was readily equipped, he was brought to the Strategic Hamlet Program – formed by the US armed forces in the 1960s to weaken the Viet Cong through civilian control, which, failed in the 1970s. Nevertheless, the US armed forces have not dissolved this program yet. 2nd Lieutenant McDonough found himself commanding a platoon led by a non-commissioned officer. Everyone was in low morale and inefficient as the lieutenant McDonough was replacing refused to wage war – all the time keeping the platoon from being harmed. Setting his goals straight, McDonough looked forward to gain the loyalty of his platoon, as well as, completing the mission with minimal or no casualties on their part. Mc Donough journeyed through a difficult period of founding leadership. He practiced careful observation and frequent combats with the enemy to lay out plans that would ensure an accomplished mission. An air of loneliness have also been created throughout the whole story as platoon men shared their piece of sufferings, fears and yearnings both in their military and personal lives. The novel provided a realistic point of view to both sides of the war – good and bad, the thoughts that prevail to each character in the story and the choices each one of them has to make in the line of duty (Hopkins). The three things this memoir might embed in the reader’s mind might include: Doing the right thing – in the right time and with the right reasons; There is a given responsibility each soldier has to his fellow comrades – it is to protect them at all costs; and Tiny mischiefs might ignite large conflicts – this should teach vigilance in discipline (Jacobs). These are just three of three of the important points presented in this memoir. But, among the most significant to note is leadership. He has set goals for a demoralized group of men, has aided each one of them to brave in realizing these goals, and ensuring that each of his men savor the success of these goals. McDonough made a comparison between good and bad leadership through the two lieutenants – the non-commissioned officer who refuses to fight, and he who wishes to be a real leader. Vivid details in the memoir bring the setting come to life along with the compelling set of characters. McDonough seemingly did not find it necessary to delve much in the morbid images of the war, rather, on the relationships that developed throughout the story. It was reflected in moments of irony and humor – an indication of the need to be resilient. He also enumerated different strategies and tactics that had been formulated during the war. These relationships were part of the humanizing aspects of the story, including issues that involve latrines. McDonough filled his memoir with discovering varied kinds of relationships with different men – from high-ranking men to allies and enemies, and civilians. It was a compilation of the view and experiences of war by different people. The Platoon Leader also indicated the ethics and morals of the war, the dehumanizing possibility a soldier might come across in the cruelty of the war. McDonough’s instrument character in this memoir is his being a leader – it enabled him to explore relationships, establish a set of war ethics and morals, a progression into a real leader. He portrayed a wise, humane, tough and firm leader, under the most difficult circumstances. The novel is a profound documentation on wartime virtues – making it a very important piece in American literature (Mazza). References: Hopkins, Martha. â€Å"Platoon Leader: A Memoir of Command in Combat.† 2003.25 May 2007 . Jacobs. â€Å"Platoon Leader: A Memoir of Command in Combat : Review.† 2007. 25 May 2007 . Mazza, Michael. â€Å"Platoon Leader: A Memoir of Command in Combat: Review.† 2004. 25 May 2007

Friday, November 8, 2019

Macromolecule Definition and Examples

Macromolecule Definition and Examples In chemistry and biology, a  macromolecule is defined as a molecule with a very large number of atoms. Macromolecules typically have more than 100 component atoms. Macromolecules exhibit very different properties from smaller molecules, including their subunits, when applicable. In contrast, a micromolecule is a molecule which has a small size and molecular weight. The term macromolecule was coined by Nobel laureate Hermann Staudinger in the 1920s. At the time, the term polymer had a different meaning than it does today, or else it might have become the preferred word. Macromolecule Examples Most polymers are macromolecules and many biochemical molecules are macromolecules. Polymers consist of subunits, called mers, that are covalently linked to form larger structures. Proteins, DNA, RNA, and plastics are all macromolecules. Many carbohydrates and lipids are macromolecules. Carbon nanotubes are an example of a macromolecule that is not a biological material.

Wednesday, November 6, 2019

Individualized Education Plan Goals for Place Value

Individualized Education Plan Goals for Place Value Learning place value is critical for expanding mathematical understanding past single-digit addition, subtraction, multiplication, and division- even for students who are on an individual education plan, or  IEP. Understanding ones, tens, hundreds, thousands as well as tenths, hundredths, etc.- also referred to as the  base 10  system- will help IEP students manipulate and use large numbers. Base 10 is also the foundation of the U.S. monetary system, and the metric measurement system. Read on to find examples of IEP goals for place value that align to the  Common Core State Standards. The Common Core State Standards Before you can write IEP goals for place value/the base-10 system, its important to understand what the Common Core State Standards require for this skill. The standards, developed by a federal panel and adopted by 42 states, require that students- whether they are on an IEP or mainstream students in the general education population- must: Understand that the two digits of a two-digit number represent amounts of tens and ones. (They must also be able to):Count within 1,000; skip-count by 5s, 10s, and 100s.Read and write numbers to 1,000 using base-ten numerals, number names, and expanded form. IEP Goals for the Place Value Regardless of whether your student is eight or 18, she stills  need to master these skills. The following IEP goals would be considered appropriate for that purpose. Feel free to use these suggested goals as you write your IEP. Note that you would replace Johnny Student with the name of your student. When given a two-digit number, Johnny Student will model the number using place value rods and blocks, with 90 percent accuracy in four out of five trials administered over a one-week period as measured by teacher-charted data and work samples.When presented with three-digit numbers, Johnny Student will correctly identify the digit in the ones, tens, and hundreds places with 90 percent accuracy in four out of five trials administered over a one-week period as measured by teacher-charted data and work samples. Specific and Measurable Remember that to be legally acceptable,  IEP goals must be specific, measurable, achievable, relevant, and time-limited. In the previous examples, the teacher would track the students progress, over a one-week period, and document progress via data and work samples demonstrating the student can perform the skill with 90-percent accuracy. You can also write place-value goals in a way that measures the number of correct student responses, rather the percentage of accuracy, such as: In a classroom setting, when given a missing numbers chart with numbers up to 100, Johnny Student will write nine out of 10 correct numbers in three out of four consecutive trials over a one-month period as measured by teacher and staff observation as well as work samples.When presented with a three-digit number between 100 and 1,000, Johnny Student will count up by 10s in nine out of 10 trials over a one-month period as measured by teacher and staff observation as well as work samples. By writing the goals in this manner, you can track student progress through simple worksheets that allow the student to count by 10s. This makes  tracking student progress  in using the base-10 system much easier.

Monday, November 4, 2019

How diversity and multiculturalism affects my daily life Essay

How diversity and multiculturalism affects my daily life - Essay Example ing unique experiences and characteristics to the work force thus resulting in a diverse work force that is able to accomplish all the tasks effectively (Barni & Extra, 2008). Diversity and multiculturalism affects different facets of my life in the work place. First, it affects my communication ability. Due to a diverse work force, I have to advocate equal respect to the various cultures within the workplace. I have to handle each case differently so as to appear neutral and fair. Sometimes, I am forced to practice correct pronunciation of each of the colleague’s full name for each of them to feel included and not discriminated against. I have to enforce effective communication because different cultures receive information in messages through different ways and lack of effective communication can lead to great challenges (Steinberg, 2009). Diversity and multiculturalism makes me enquire more cultural information about the communities we serve so at to better our interactions with them. My knowledge of the cultural differences as well as my ability to demonstrate respect for those differences has resulted in increased rapport. Secondly, diversity and multiculturalism makes advocate teamwork within the task force. I often encourage fellow Sheriffs to work together for a common cause. It enables me to make a conscious effort in my mind in each situation to treat all people and segment of society fairly and objectively. I usually incorporate elements of inclusion and diversity and strict stance on harassment s well as intolerance for any form of discrimination. I daily advocate a policy of encouraging the maintenance of cultural diversity within the work force. Thirdly, it affects how I treat people. I often direct my effort towards building coalitions with people of different race, class, gender, home language, sexual orientation, and so on. This has helped in providing valuable relationships for collaborative problem-solving as well as feedback. Fourthly, it

Friday, November 1, 2019

Enga Culture Research Paper Example | Topics and Well Written Essays - 1750 words

Enga Culture - Research Paper Example The Enga community connotes as one of the diverse communities, which follows the arrangement of its belief, kinship, gender and values. In spite of influence from the western society, the primary mode of subsistence has remained remarkable and unchanged. The science of plant cultivation remains the paramount subsistence activity whereby they prepare the soil for tubers, seeds and propagated plants. The community dominates Enga province located in the highlands of New Guinea (Trompf, 2006). Like people living around, they have unique body paintings formulated from oil pants, mud, clay and animal oil. They dance and sing, as well as face paint in cultural festivals and social traditions. Contrary to other cultures, the Enga community has woman managing community resources including exchange items and livestock. Consequently, there is Enga’s belief on putative, agnatic ancestry with a shadowy past related to their clansmen. The main sedentary horticultural crops include sweet potatoes and pig raisers since they use pigs as their most significant aspect in exchange system. Over the years, the Enga community has been considered an indigenous as well as a diverse society, which gives emphasis on values, beliefs, kinship and gender relationship. The adaptations present in the land enable the Enga people live in their environment peacefully with a population of between 6000 to 9000 people. The impact of agricultural subsistence on the Enga community has been diverse as, starting from their ancestors up to present generations, they believe the working at land is the best treatment (Bonnemere, 2004). As a primary means of subsistence, men perform most heavy work including clearing, ditching, fencing, deep tilting and general farming. Women, on the other hand, remain with other family chores including maintaining the lands, ensuring round planting, harvesting the food and products, not forgetting processing of coffee after harvesting. The primary mode of subsistence for the Enga community has, therefore, transformed the community defining roles for all the community members. This is imperative as the current world encourages specialization and division of labor. Horticulture, which is the main mode of primary subsistence for the Enga people, has promoted varying societal and environmental changes. This is due to the ever-changing and dynamic world which imposes limitations upon all resources. For instance, the community has developed mechanisms of controlling population as well as means of reducing various risks (Rosman, Rubel & Weisgrau 2009). Horticulture remains the main subsistence of the Enga culture; however, due caution, the community realized it could not work under perceived risks such as potato diseases. The community developed various ways such as traditional methods of preservation to help in furthering stability of horticulture. This allows the Enga people to live within the environment full of constraints. Consequently, they are able to regulate performance of societal rituals, as well as share resources